Refund policy

We can typically only accept returns for damaged or faulty items. If you receive a product that is damaged or faulty, it's crucial to report this as soon as possible to ensure that we can take appropriate action.

In such cases, please reach out to us at team@yugenskincareessentials.com or use the contact us. section on our website. We aim to get back to you within 7 working days to discuss the next steps, which may include a refund or replacement depending on the situation and our return policy.