ORDER PROCESSING: 

Please allow 2 working days to process your order (7 days or more for orders of 21 products or more). We will send you an email confirmation to let you know your order is on the way! 

ORDER SHIPPING: 

When your order is ready for delivery, you will receive an email with real-time tracking information. Shipping time varies per each country - see information for each country below:

Standard Shipping Times by Country (Working Days):

Austria: 4 days

Belgium: 4 days

Bulgaria: 6 days

Croatia: 7 days

Cyprus: 1-3 days (only express shipping available)

Czechia: 5 days

Denmark: 4 days

Estonia: 4 days

Finland: 5 days

France: 6 days

Germany: 5 days

Greece: 11 days

Hungary: 7 days

Ireland: 8 days

Italy: 8 days

Latvia: 2–3 days

Lithuania: 2–3 days

Luxembourg: 5 days

Malta: 1-3 days (only express shipping available)

Netherlands: 4 days

Poland: 5 days

Portugal: 9 days

Romania: 9 days

Slovakia: 5 days

Slovenia: 8 days

Spain: 8 days

Sweden: 5 days

Please note that these are estimated delivery times and actual delivery may vary based on factors such as order size, weight, and local delivery conditions.

At this moment, we only offer shipping to the countries listed above.

Express Shipping:

Delivered within 1 day once the order has been processed.

Express shipping available for these countries: Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Spain, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Finland, Denmark, Ireland, Hungary, Romania, Bulgaria, and Slovenia.

SHIPPING RATES

Shipping cost is calculated based on the weight of the products as well as destination country. Shipping charges for your order will be calculated and displayed at checkout. It's important to note that all listed prices exclude VAT.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. yūgen. skincare essentials is not responsible for these charges if they are applied and are your responsibility as the customer. 

REFUNDS, RETURNS AND EXCHANGES 

We can only accept returns for damaged or faulty items. If you receive a product that is damaged or faulty, it's crucial to report this as soon as possible to ensure that we can take appropriate action.

In such cases, please reach out to us at team@yugenskincareessentials.com. We aim to get back to you within 7 working days to discuss the next steps, which may include a refund or replacement depending on the situation and our return policy.

If you have any further questions, please don't hesitate to contact us at team@yugenskincareessentials.com.