Política de reembolso

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return or cancellation You can initiate a return or cancellation directly through your customer account at https://account.yugenskincareessentials.com. Log in, go to your Orders, and follow the steps to submit your request. Alternatively, you can contact us at team@yugenskincareessentials.com. Returns will need to be sent to: Carrer de Floridablanca 68 Local 9F, 08015 Barcelona, Spain. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of withdrawal (14-day cooling off period) If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. The return window is extended over weekends and public holidays.

To exercise this right, notify us within 14 days by submitting a request through your customer account at https://account.yugenskincareessentials.com or by contacting us at team@yugenskincareessentials.com. Once you have notified us, you must send the goods back within 14 days.

Your item must be in the same condition that you received it —  unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping (EU customers): You are responsible for the cost of returning the goods to us unless we have agreed otherwise.

Refund of original shipping costs (EU customers): We will refund the standard delivery cost. We do not refund any additional costs if you chose a faster or premium delivery option.

Exemptions: The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. This includes opened skincare and cosmetic products.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at team@yugenskincareessentials.com.